Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
When you’re at the clinic and you’re trying to calm and comfort your pet while the veterinarian performs her examination and is asking you endless questions, it can be hard to focus and give detailed and accurate answers. Or sometimes there is one person in the family who may have noticed something another has not. Please read over the following questions and discuss with all members of your household, so you can provide the most accurate information to your veterinarian:
Have you ever found an unexplained wet area where your dog sleeps or relaxes?
Do you ever small unexplained urine-like or sour odours associated with your pet?
Does your dog ever leak urine in her sleep?
Does your pet ever display unusual behaviours such as drooling or panting, trembling, or hiding during certain situations? If so, which situations?
What do you do when your pet is behaving this way?
Has this behaviour gotten worse or better over the past few months?
Has your pet seemed less social and unwilling to play, walk or be petted?
Has your pet‘s sleeping pattern changed?
Does your cat vocalize more, and at night?
Has your pet had any accidents in the house?
Has your dog appeared confused, disorientated, or wandered aimlessly?
Has your pet’s appetite changed?
Also, you may want to prepare your pet for the possibility of having blood work drawn at the time of your exam. It is best to be fasted for at least 12 hours beforehand. If possible, please collect a fresh sample of urine for the urinalysis; this can be helpful in differentiating between urinary infections, kidney disease, urinary incontinence and cognitive dysfunction (senility).
With recent changes to restrictions on businesses, we are pleased to advise that effective May 4, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 506.382.0061. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. OPERATING HOURS
We are OPEN with the following hours:
Monday, Tuesday and Thursday: 8:00 am - 8:00 pm Wednesday and Friday: 8:00 am - 6:00 pm Saturday 9:00 am - 2:00 pm Sunday: CLOSED
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Mountain Road Animal Hospital