We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
What Does It Mean to Be an AAHA Accredited Hospital?
April 5, 2019
Mountain Road Animal Hospital has been a member of AAHA since 2012. You may have heard how proud we are to have passed our recent evaluation and can continue serving our clients as an AAHA accredited hospital. What does that mean and why is it so important?
AAHA stands for the American Animal Hospital Association. It is the only association that is exclusive to companion animals and was formed by leaders in the veterinary profession. Their focus is to guide our profession in providing the highest quality of care for our patients, improving the standards of care (i.e. Developing guidelines for medical diagnostics, treatments, and health monitoring) and holding our hospitals to a higher standard.
AAHA accredited hospitals have periodic comprehensive assessments to rate over 900 standards of veterinary care within our practices. Some of the things that are evaluated include:
Thoroughness: Ensuring our physical exams, workups and medical records are well completed and documented. Also, using a multi-modal approach to monitoring our surgical patients and client information/ discharge sheets.
Responsive: Being prepared for emergencies by keeping our hospital stocked with life-saving equipment and medications, with everything properly labelled and readily available.
Sanitary: Hospitals must have infection control protocols in place and practice superior hospital cleanliness and personal hygiene.
Safe: All personnel are trained on appropriate handling of patients in a safe (for pets & staff members) and caring manner. We take necessary precautions to protect ourselves from potentially harmful aspects of our profession (i.e. lead gowns when taking X-rays, glasses when performing laser treatments, decreasing our exposure to anesthetic drugs)
Becoming an AAHA accredited hospital is a huge accomplishment. It is something we have chosen to pursue and have worked very hard to meet these standards so that we can provide the best care for your pets. For more information, visit the AAHA website.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Tuesday, March 24, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 506.382.0061. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 8:00 - 5:00 pm and Saturday 9:00 am - 2:00 pm.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Mountain Road Animal Hospital