Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
What Does It Mean to Be an AAHA Accredited Hospital?
April 5, 2019
Mountain Road Animal Hospital has been a member of AAHA since 2012. You may have heard how proud we are to have passed our recent evaluation and can continue serving our clients as an AAHA accredited hospital. What does that mean and why is it so important?
AAHA stands for the American Animal Hospital Association. It is the only association that is exclusive to companion animals and was formed by leaders in the veterinary profession. Their focus is to guide our profession in providing the highest quality of care for our patients, improving the standards of care (i.e. Developing guidelines for medical diagnostics, treatments, and health monitoring) and holding our hospitals to a higher standard.
AAHA accredited hospitals have periodic comprehensive assessments to rate over 900 standards of veterinary care within our practices. Some of the things that are evaluated include:
Thoroughness: Ensuring our physical exams, workups and medical records are well completed and documented. Also, using a multi-modal approach to monitoring our surgical patients and client information/ discharge sheets.
Responsive: Being prepared for emergencies by keeping our hospital stocked with life-saving equipment and medications, with everything properly labelled and readily available.
Sanitary: Hospitals must have infection control protocols in place and practice superior hospital cleanliness and personal hygiene.
Safe: All personnel are trained on appropriate handling of patients in a safe (for pets & staff members) and caring manner. We take necessary precautions to protect ourselves from potentially harmful aspects of our profession (i.e. lead gowns when taking X-rays, glasses when performing laser treatments, decreasing our exposure to anesthetic drugs)
Becoming an AAHA accredited hospital is a huge accomplishment. It is something we have chosen to pursue and have worked very hard to meet these standards so that we can provide the best care for your pets. For more information, visit the AAHA website.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 4, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 506.382.0061. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. OPERATING HOURS
We are OPEN with the following hours:
Monday, Tuesday and Thursday: 8:00 am - 8:00 pm Wednesday and Friday: 8:00 am - 6:00 pm Saturday 9:00 am - 2:00 pm Sunday: CLOSED
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Mountain Road Animal Hospital